Barclays Bank Customer Services
The other day, I found a Barclays bank visa card on the pavement as I took the dog for a walk
When I returned home, I first tried the phone book to see if I could make quick contact with the owner, but no such luck.
I then tried to phone the local Barclays branch in Gorseinon, a mile away.
I was connected to a call centre, probably somewhere in India, and explained the the gentleman that I had found a visa card and I wanted him to contact the owner to let him know it was safe.
After putting me on hold for about three minutes (awful musak), he returned to ask the name and number on the card……..
Back on hold for another three minutes (musak) ….. then he returned to tell me that he had stopped the card and I would now need to apply for a new one…..
Hmmmm !
Then he told me he was transferring me to somebody else who could help me… and left me holding on again (musak)….. (I’m paying for this call, remember!)
Then he returned to tell me the other person was busy right now, could I call back later?
I said that …no …. that would not be convenient, but that they could call me…..”Oh no! We don’t make outgoing calls”. He then told me the only way for him to be able to help me was for me to phone again later.
Funny that! I thought I was helping them?
So I ended the call and took the card in person to the local Barclays branch.
When I got there (and in a hurry as I was on my way to work at the animal centre), there was a long queue and only one position open.
As I arrived, a man opened a second window and asked if anyone was waiting to ‘pay in only’. I took my chance and short-circuited the queue saying: ” I just want to hand in this visa card that I found in the road”. I also said that I was less than pleased with the treatment received from the ‘Customer services’ department.
Although he did just about manage a summary mumble of thanks, he appeared to be more interested in apologising to the person who had to wait an extra minute whilst I handed in the card.
Thankfully, I do not myself bank at Barclays. After seeing how they operate, I certainly never shall .
I hope that the owner of the card was eventually told that it had been found and handed in safely.
I think that the people with whom I bank would have contacted me on my mobile phone immediately, had I been in a similar position.
February 6th, 2008 at 5:26 am
Same thing here. I applied for a loan which was refused. Then I received a call from my personal account manager few days later in Beneficial Finance. They were happy to help me out as there was something wrong with my barclaycard before and everything looked clear now. They listened and understood me. I actually tried to resolve the problem with barclaycard as soon as possible and made a payment for them. (There is another story as I tried to put 100 pounds on my account and it could have taken 3 days to appear on my account if the local branch manager would not have taken the money out from the “paying in machine” and transferred some funds from that branch internal account. It was a joke as it took about 3 hours to resolve it. )
Well as I was just about to start my online business I asked my personal banker if he could speed up things for me..I was surprised that his colleague took a check to Barclays branch only couple of hundreds f yards away. (1st class service!)
The barclays are suspecting that I am planning some fraud as there has never been so much money on my account before..I am planning to get some legal advice as they are infiltrating my business.
All my friends are with Lloyds..so why should I let them humiliate me?
Your story was very familiar by the way. The do not understand their customers.
February 6th, 2008 at 5:36 am
I did not mean that barclays are infiltrating but blemishing my business..
May 20th, 2008 at 11:50 pm
I closed my Barclay’s Acct. November 15, 2007 and was given a close out amount. I paid it and went merrily on my way.
6 MONTHS later my credit rating has dropped 100 points! For Non-payments.
The Reason, we learned… There was an additional $28 dollars in fees assessed that close out month. I NEVER received any mail or phone calls from Barclays. Instead they assessed monthly late charges and accrued interest.
After multiple calls we were told to write to the address below.
Executive Office
C/O Office of the President
PO Box 8885
Willmington DE, 19899
By a Manager. Our “Manager’s” customer service number is:
36476
He told us we were out of luck and he had the power to make our life hell. Even though we had in “Good Faith” closed the account and paid off the balance that their customer service person gave us.
My personal advice based on my personal experience is to beg you for your own sake…. Don’t do Business with these people!
June 5th, 2008 at 1:29 am
Barkclays Bank issued me a credit card recently in the amount of $2500.00. I used the card two weeks after recieving it and pulled a cash advanced as my first use of the card for $200.00. I continued to use the card a few days later the card was denied. I called customer service to find out why the card had been denied, it was a new card with 2500.00 limit . I was informed by there ever so non-curtious customer service that my credit limit was reduced because I took a cash advance out and they see me as a risk. I Immediately moments later payed off the balance. In checking the online statement to make sure my payment had been processed. They processed it and applied it to my account….ok it’s payed off no worries ………right…………………..WRONG!!!!!!
Barkclays bank accessed me an over the limit fee for going over a limit of $40.00, I called to dispute the over the limit fee because how can they access an over the limit fee for going the limit that they reduced after one use of the card and did not notify me of the reduced limit and charge me 6days later after the card had been payed in full. I asked to speak with a manager was told I was speaking with a managar I would like to speak to your manager of course he wasn’t available and I still have not heard from them….. BUT THEY CONTINUALLY SEND ME EMAILS STATING THAT I AM REACHING MY CREDIT LIMIT ON A CARD THAT IS PAID OFF…………….I AM CANCELLING THIS CARD!!!!!!!!!!!!!!!!!! BEWARE OF BARKCLAYS BANKS FRAUDELENT CHARGES.
June 9th, 2008 at 5:09 pm
I’m digusted with Barclays also. My fiancee’ has been with them for anumber of years and been ripped off with excessive bank charges. I helped her get her finances in order and we are puting all our accounts in joint names. When we asked to put her account in joint names the first bank we went to told us we would to wait over an hour to see someone, so we had to go to another branch where they said everything would be fine and that we’d hear from them in about 10 days. Two weeks passed and we did not hear a thing so my fiancee’ went to the bank to see what was happening and she was told that they could not put my name down due to a poor credit rating. She told them that I have never been in debt. So they said it must be due to point son my drivers licence; so she told them that neither of us drive. Theye did not even have the decency to find out why they had refused to add my name to the account. My fiancee’ who has been with them for over 20 years told them she is taking her business elsewhere!
August 28th, 2008 at 12:23 am
The writer’s experience with Barclays typifies what Barclays customers have to deal with. I’ve used many banks but Barclays is, without a doubt, the worst of the lot. Most of the staff are rude even when you are polite to them. And they are always trying to flog their useless products on their customers. I only banked with them for a year and had to close my account. It was just awful.
If I ever find a barclays card on the road, I would melt it, then cut it up into tiny pieces and throw it away. At least, then I would be happy in the knowledge that that customer would not become a victim of fraud, unlike many of Barclays unfortunate customers.
September 19th, 2008 at 3:42 pm
Barclay customer Service was suppose to contact me and give me their U.S. Customer Service number for credit cards and after waiting a week I received a response from their home office in Britain and a toll free British phone number that I can’t use. Does anyone have Barclay US Customer Service Phone Number?
October 3rd, 2008 at 2:33 pm
For twenty years, I have banked with Barclay, and had no trouble until this awful idea ” Call center” came into being. When the yanks took control of Barclay, they of course adopted the system and Barclay’s customer relations became none existence, and Barclay became BARNCLAY!
That was not the only great cowboy ideas those Laud mouth doods came up with, they might yet bring the BARN down. Three times this year BARNCLAY have lost my money that I requested them (in a written letter as per their instruction)to transfer from my account with them to the my bank in the Philippine, despite the fact that they have been doing so on a three monthly bases,for the past five years? Every time the money they sent was returned after some weeks to have to be sent once again. On the three occasions they sent it in local currency instead of USD to a USD account, which they should know it is not permitted. Their excuse every time “well the international transfer thought the USD is the local currency in the Philippine?
No wonder they are in such trouble. For me my money comes on at the end of this month, and I will gladly say BY…By BARNCLAY!!!!!!!
October 7th, 2008 at 9:30 am
i have not been with barclays very long but im so angry with them i was with HSBC and decided to go with woolich but barclays took over. i am descusted with bank charges i have been put overdrawn many times and had charges, when i was with HSBC i was not allowed to go in the red why does barclays do this i dont understand, i cannot get to a barclays bank to check balance because i am suffering from osteosporis and i have a broken toe wich was broken last year and still not healed so i can only go to a ATM machine in a shop who charges £1.75 each time and also tells me i have money in my account so i take cash out but then i get letter from Barclays saying i have gone overdrawn i dont know whats going on all i ask is please tell me why i can go overdrwean with Visa Debit card please