B&Q. 'Economical with the truth' until too late!

 

Last week we bought two ceiling lights ( a recent new line) from our local B&Q store at Gorseinon.

As a precaution, we asked instore about replacement bulbs as we did not find any on the shelves in ‘our’ store. We were assured by the assistant that replacements were readily available, but probably only from the bigger stores, for example, at Llanelli or Swansea.

We duly purchased the new lights and fitted them both in the hall and on the landing last weekend.

I Emailed B&Q to find out which other store would be able to supply the replacement bulbs which will inevitably be needed in the future. Today I received this reply: (verbatim):

“Thank you for your Email.

I have searched our stock database and unfortunately this product has been discontinued by the manufacturer meaning that no new orders will be taken. a search of your region has failed to turn up any old stock and as these lights are manufactured in the Far East it is not possible to contact the suppliers.

we understand this may be frustrating, however we have no legal obligation to provide spare parts for products we sell, although obviously it is good practice. also we endeavour to ensure we only range products where we sell replacement consumables or where spares are supplied ‘free’ with the product. B&Q have a range of 300.000 products which means it is impossible for us to provide consumables and spare parts for every product we currently sell or have previously sold.

I am sorry i am unable to help you any further on this occasion.

Many Thanks

Ryan Dobson

Customer service advisor”

So where is the customer service here? Do we simply spend another £60 as soon as a bulb fails? Come on, B&Q… GET YOUR ACT TOGETHER!!!

….Or is this just an example of the head Office shunting old stock ‘out to the sticks’ because they think we won’t know any different?

By the way, for any other suckers out there, the lights we purchased were:

‘Vinci 4lt Flush ceiling lights’ (square blue jobs with 4 small bulbs)... so beware!

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2 thoughts on “B&Q. 'Economical with the truth' until too late!

  1. Lesley

    Update. Although Head office are under the impression that this is a discontinued line, new stocks are still being received at the store.

    Reply
  2. Lesley

    HOWEVER, we have now found a supplier…. (without any help from the aforementioned B&Q)…. screwfix.com
    part number 54826-85 type G9 25w halogenprice £2.35 each or 5 for £7.83 including VAT but plus carriage

    Reply

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