The other day, I found a Barclays bank visa card on the pavement as I took the dog for a walk
When I returned home, I first tried the phone book to see if I could make quick contact with the owner, but no such luck.
I then tried to phone the local Barclays branch in Gorseinon, a mile away.
I was connected to a call centre, probably somewhere in India, and explained the the gentleman that I had found a visa card and I wanted him to contact the owner to let him know it was safe.
After putting me on hold for about three minutes (awful musak), he returned to ask the name and number on the card……..
Back on hold for another three minutes (musak) ….. then he returned to tell me that he had stopped the card and I would now need to apply for a new one…..
Then he told me he was transferring me to somebody else who could help me… and left me holding on again (musak)….. (I’m paying for this call, remember!)
Then he returned to tell me the other person was busy right now, could I call back later?
I said that …no …. that would not be convenient, but that they could call me…..”Oh no! We don’t make outgoing calls”. He then told me the only way for him to be able to help me was for me to phone again later.
Funny that! I thought I was helping them?
So I ended the call and took the card in person to the local Barclays branch.
When I got there (and in a hurry as I was on my way to work at the animal centre), there was a long queue and only one position open.
As I arrived, a man opened a second window and asked if anyone was waiting to ‘pay in only’. I took my chance and short-circuited the queue saying: ” I just want to hand in this visa card that I found in the road”. I also said that I was less than pleased with the treatment received from the ‘Customer services’ department.
Although he did just about manage a summary mumble of thanks, he appeared to be more interested in apologising to the person who had to wait an extra minute whilst I handed in the card.
Thankfully, I do not myself bank at Barclays. After seeing how they operate, I certainly never shall .
I hope that the owner of the card was eventually told that it had been found and handed in safely.
I think that the people with whom I bank would have contacted me on my mobile phone immediately, had I been in a similar position.